Refund Policy

VIP bundles and digital products

Last updated: November 14, 2026

VIP bundles are final sale. The replay, guides and workbooks are delivered the moment you buy and can't be returned, so we don't offer refunds on VIP bundles.

There are two exceptions:

Charged twice: we'll refund the duplicate charge in full.

Can't access your bundle: if you can't access what you bought and we can't fix it within 5 business days, we'll refund you in full.

Job Board listings

Paid listings (Standard, Premium and 5-pack credits) are final once your role goes live. Credits you've used can't be refunded.

If we can't post your paid role for a reason on our side, we'll give you a partial refund.

5-pack credits expire 9 months after payment. Unused credits aren't refundable.

Free listings cost nothing, so there's nothing to refund.

Roles we remove for breaking our job board rules aren't refunded.

Memberships and mentorship

Membership plans: No refunds. Cancel anytime. You keep access until the end of the current billing period. We don't give partial-month refunds.

Student memberships: if we can't verify enrollment, we'll offer to switch you to a standard plan (you pay the difference) or cancel with a full refund.

Mentorship programs: refund terms are in the program agreement you receive on acceptance. If it doesn't say otherwise, your payment is refundable until the cohort's onboarding or kickoff date and non-refundable after.

Free webisodes: registration is free, so there's nothing to refund.

How to request a refund

Not eligible: access removed for breaking our Terms of Service or community rules, and requests made after the windows above.

To request a refund, email connect@beyondtheballroom.live with your name, the email you used to purchase, what you bought, and the reason.

We'll get back to you as soon as we can. Approved refunds go back to your original payment method. Banks usually take 5–10 business days to post them.

Questions? Reach us at connect@beyondtheballroom.live.